Return Policy
Return Policy
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Returns Made Simple
Welcome to BZample.com, where your satisfaction is our priority. Our Return Policy is designed to make your shopping experience worry-free. Please read the following guidelines carefully.
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1. Eligibility for Returns:
a. Time Frame:
- Returns are accepted within 30 days from the date of delivery.
b. Condition:
- Items must be in their original condition, unworn, and with all tags and packaging intact.
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2. Initiate a Return:
a. Contact Us:
- To initiate a return, contact our customer service team at bzample.com. Provide your order number and reason for return.
b. Return Authorization:
- Wait for our team to provide you with a Return Authorization (RA) number and instructions on how to return the item.
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3. Return Shipping:
a. Shipping Costs:
- Return shipping costs are the responsibility of the customer unless the return is due to a BZample.com error or a defective item.
b. Packaging:
- Securely pack your items in the original packaging or a suitable alternative to prevent damage during transit.
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4. Processing Your Return:
a. Inspection:
- Once we receive your return, our team will inspect the items to ensure they meet the eligibility criteria.
b. Refund or Exchange:
- We will process your refund or exchange promptly, based on your preference and item availability.
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5. Exceptions:
a. Final Sale Items:
- Certain items marked as "Final Sale" cannot be returned or exchanged.
b. Personalized Items:
- Personalized or customized items are non-returnable unless there is a defect or error on our part.
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6. Damaged or Defective Items:
a. Notification:
- If you receive a damaged or defective item, contact us within 7 days of delivery with photos of the item and packaging.
b. Resolution:
- We will provide a replacement or initiate a refund for damaged or defective items.
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7. Contact Us:
For any questions or assistance regarding returns, reach out to our customer service team at bzample.com.
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Thank You for Choosing BZample.com!
Your satisfaction is our top priority. We appreciate your trust in our products, and we're here to ensure your experience with BZample.com is nothing short of exceptional.